Digital marketing and social media marketing play an essential role in shaping consumer buying behaviour. The spread of technology has created new opportunities for consumer-business interactions across various digital platforms such as social media networks, e-commerce websites, and mobile applications. These platforms provide consumers with access to product information, reviews and price comparisons that influence their purchasing decisions. This article aims to explore the relationship between digital marketing, social media marketing and consumers' online purchasing behaviour. The research will examine how marketing activities in digital and social media such as product reviews, social media advertising, e-mail marketing and influencer marketing affect consumer behaviour and purchasing decisions. It will also examine how social media networks influence the effectiveness of digital marketing strategies and how consumers interact with social media advertising. Results from this study will provide insights into the use and effectiveness of digital and social media marketing strategies. It will help companies better understand consumer behaviour in the digital age and inform their online marketing efforts to increase sales and profitability. The study will also contribute to the literature on consumer online purchasing behaviour and increase knowledge of the impact of digital marketing and social media marketing on consumer decision-making.
REFERENCES(52)
1.
Ball, M. (2022). The Metaverse: And How It Will Revolutionize Everything. W.W. Norton & Company.
Barth, B. (2021, March 24). Relevant social media marketing statistics for 2021. https:www.business2community.comsocial-mediasocial-media-marketing-statistics-that-matter-for-2021-02429539.
Bhattacharyya, S., Chatterjee, P., & Pal, R. (2011). Multi-channel digital marketing: A comparative analysis of Indian and foreign luxury fashion brands. IUP Journal of Marketing Management, 10(1), 7-23.
Blumenthal, M. (2013, October 24). Facebook dominates social recommendations and e-commerce. https:www.businessinsider.comfacebook-dominates-social-referrals-and-ecommerce-2013-10.
Edwards, J. (2021, 11. January). The Complete Guide to Facebook Marketing Costs. https:www.singlegrain.comfacebook-advertisingthe-complete-guide-to-facebook-marketing-costs.
Forbes. (2017). The Power of Social Media and Millennials. https:www.forbes.comsitesforbesagencycouncil20170421the-power-of-social-media-and-millennials?sh=361cfd631b3a.
Google. (2017). How people are making buying decisions in 2017: what marketers need to know. https:www.thinkwithgoogle.commarketing-strategiessearchhow-people-make-purchase-decisions-in-2017-what-marketers-need-to-know.
Gupta, S., Kim, H.W. & Shin, H. (2012). Determinants of Online Shopping Performance: A Meta-Analytical Review. Information Systems Research, 23(3), 832-869. Marketing? MIT Sloan Management Review, 61(4), 49-57.
Gupta, S., & Bansal, A. (2013). Consumer Perceived Risk and Online Shopping Behavior: An Empirical Study. International Journal of Marketing Studies, 5(5), 122-135.
Jalilvand, M.R., Esfahani, S.S., & Samiei, N. (2011). The effect of brand equity components on purchase intent: An application of the Aaker model in the automotive industry. International Business and Management, 3(2), 56-64.
Kim, A. J., & Ko, E. (2012). Impact of luxury fashion brands’ social media marketing on customer relationship and purchase intent. Journal of Global Fashion Marketing, 3(3), 158-163. https:doi.org10.108020932685.2012.10593044.
Klein, B. D., & Ford, M. W. (2021). Online experience, trust, and loyalty: Modelling the moderating role of perceived value. Journal of Business Research, 124, 432-441.
Levene, R. (2020). Artificial Intelligence in Digital Marketing. In Encyclopaedia of Social Network Analysis and Mining (pp. 75-80). Springer. https://doi.org/10.1007/978-1-....
Li, W., Li, X., Li, G., & Zhang, T. (2021). How to Use Artificial Intelligence to Enhance Digital Marketing: A Case Study of Alibaba Group. IEEE Access, 9, 76849-76856. https://doi.org/10.1109/ACCESS....
Limayem, M., Khalifa, M., & Frini, A. (2000). What drives consumers to buy online? A longitudinal study of online shopping. IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans, 30(4), 421-432.
McKnight, D.H., Chervany, N.L., & Pavlou, P.A. (2002). Trust and Distrust Definitions: One Bite at a Time. In the Information Security Handbook (pp. 27-41). Wiley. https:blog.hootsuite.comsocial-media-trends-2021.
Shaw, K. (2022, February 26). Twitter study: 93% of people who follow SMBs plan to buy from them. https:www.business2community.comsocial-mediatwitter-study-93-of-people-who-follow-smbs-plan-to-purchase-from-them-02444203.
Silberzahn, R., & Johnson, E.,J., (2022). Decision Making in Metaverse: How Virtual Worlds Will Change How We Think and Act. California Management Review 64.3, 80-100.
Sprout Social. (2021). Sprout Social Index Edition XV: Empower and Improve. http Sprout Social. (2019). Social Media and the Customer Journey: 2020 Edition. https:sproutsocial.cominsightsdatasocial-media-customer-journey-2020.
Tcha-Tokey, K., Sylvestre, C., & Tovares, A. (2020). Mobile Commerce in Emerging and Developing Countries: Drivers and Consumer Behavior. Journal of Economic Research, 118, 618-626. https:doi.org10.1016j.jbusres.2019.11.010.
Trustpilot (2019). Consumer behaviour: How reviews can influence customers. https:business.trustpilot.comreviewsconsumer-behavior-how-reviews-can-influence-customers.
West, D. (2020). The integration of artificial intelligence into digital marketing: Building a winning digital marketing strategy. Journal of Digital & Social Media Marketing, 8(1), 24-38.
Yoo, B, Donthu, N. and Kwak, H. (2012). An examination of selected elements of the marketing mix and brand equity. Journal of the Academy of Marketing Sciences 30 (2), 187-202. https:doi.org10.11770092070311402063.
Zhang, Y., & Mao, E. (2008). Understanding the viability of electronic commerce: the textual referencing approach. Journal of Electronic Commerce Research, 9(4), 284-298.
We process personal data collected when visiting the website. The function of obtaining information about users and their behavior is carried out by voluntarily entered information in forms and saving cookies in end devices. Data, including cookies, are used to provide services, improve the user experience and to analyze the traffic in accordance with the Privacy policy. Data are also collected and processed by Google Analytics tool (more).
You can change cookies settings in your browser. Restricted use of cookies in the browser configuration may affect some functionalities of the website.