O czasopiśmie
O czasopiśmie
Kolegium Redakcyjne
Rada Naukowa
Recenzenci
Kodeks etyczny
Wydania Specjalne
Terminy czasopisma
RODO - informacje o przetwarzaniu danych osobowych
Indeksacja
Licencje i dostęp
Archiwum
Dla autorów
Zasady publikacji
Techniczna instrukcja dla autorów
Umowa o udzielenie nieodpłatnej licencji CC BY-SA
Oświadczenie autora o prawach autorskich
Procedura recenzowania
Procedura recenzowania
Formularz recenzji
Lista recenzentów
Kontakt
O czasopiśmie
O czasopiśmie
Kolegium Redakcyjne
Rada Naukowa
Recenzenci
Kodeks etyczny
Wydania Specjalne
Terminy czasopisma
RODO - informacje o przetwarzaniu danych osobowych
Indeksacja
Licencje i dostęp
New challenges in employee relationships in the digitalised post-pandemic organisational culture
1
University of Economics in Katowice, Poland
2
University of Cadiz, Spain
Data nadesłania: 27-06-2022
Data akceptacji: 03-11-2022
Data publikacji: 29-11-2022
Autor do korespondencji
JoMS 2022;49(2):253-274
SŁOWA KLUCZOWE
DZIEDZINY
STRESZCZENIE
Objectives:
The main purpose of the study is to identify key challenges influencing the employee relationships in the new, post pandemic, digitalised workplace.
Material and methods:
The theoretical deliberations, based on critical literature review, are supplemented by empirical research conducted in a form of a focus groups with 34 participants (3 focus groups) employed on managerial and non-managerial positions. Authors interviewed informants who had experienced both in-person and remote working pattern. The research was conducted between March and May 2022.
Results:
The main challenges were identified in the research process. Zoom fatigue, lack of in-person relations, technical issues and life-work balance were the main challenges perceived for employees, while technology limitations, employee governance and HR related issues were experienced by employers.
Conclusions:
To address these challenges and be able to build and maintain strong and positive employee relations in the digitalised environment, employers should provide trust, motivation, remuneration, support, effective communication, sustainable working environment and employee-centred culture. Taking the above factors into consideration, a reference to the proposed 6Cs model is noticeable.
The main purpose of the study is to identify key challenges influencing the employee relationships in the new, post pandemic, digitalised workplace.
Material and methods:
The theoretical deliberations, based on critical literature review, are supplemented by empirical research conducted in a form of a focus groups with 34 participants (3 focus groups) employed on managerial and non-managerial positions. Authors interviewed informants who had experienced both in-person and remote working pattern. The research was conducted between March and May 2022.
Results:
The main challenges were identified in the research process. Zoom fatigue, lack of in-person relations, technical issues and life-work balance were the main challenges perceived for employees, while technology limitations, employee governance and HR related issues were experienced by employers.
Conclusions:
To address these challenges and be able to build and maintain strong and positive employee relations in the digitalised environment, employers should provide trust, motivation, remuneration, support, effective communication, sustainable working environment and employee-centred culture. Taking the above factors into consideration, a reference to the proposed 6Cs model is noticeable.
REFERENCJE (56)
1.
Bajaj, R. (2013). Suggestions to Implement Human Relations and Its Determinants in Public Sectors. American Journal of Engineering Research, 02(12), 91-97.
2.
Bakker, A.B. and Albrecht, S. (2018). Work engagement: current trends. Career Development International, 23 (1), 4-11. Available online: https://doi.org/10.1108/CDI-11... (accessed on 20 June 2022).
3.
Basu, K.K. (2015). Organizational culture and leadership in ERP implementation. International Journal of Strategic Change Management, 6, 292–313.
4.
Bloor, M., Frankland, J., Thomas, M., Robson, K. (2001). Focus groups in social research. London, Sage.
5.
Boston Consulting Group (BCG). (2021). How to Drive a Digital Transformation: Culture Is Key. Available online: https://www.bcg.com/publicatio... (accessed on 23.06.2022).
6.
Brhane, H., Zewide, S. (2018). A Literature Review on the Effects of Employee Relation on Improving Employee Performance. International Journal in Management and Social Science, 6 (4), 66-76.
7.
Capgemini Consulting. (2017). The digital culture challenge: closing the employee-leadership gap. Available online: https://www.capgemini.com/wp-c... (accessed on 23.06.2022).
8.
Cichosz, M., Wallenburg, C. M., and Knemeyer, A. M. (2020). Digital transformation at logistics service providers: barriers, success factors and leading practices. The International Journal of Logistics Management, 31(2), 209–238.
9.
Coyne, I. T., (1997). Sampling in qualitative research. Purposeful and theoretical sampling; merging or clear boundaries? Journal of Advanced Nursing, 26, 623–630.
10.
Crane, A., Matten, D. (2004). Business ethics, a European perspective: Managing corporate citizenship and sustainability in the age of globalization. Oxford: Oxford University Press.
11.
Deci, E.L., Ryan, R.M., Gagné, M., Leone, D.R., Usunov, J., Kornazheva, B.P. (2001). Need satisfaction, motivation, and well-being in the work organizations of a former eastern bloc country: A cross-cultural study of self-determination. Personality and Social Psychology Bulletin, 27(8), 930-942.
12.
Dewalska-Opitek, A. (2020), Dominant business-to-customer relationships in the era of Covid-19 pandemic. Scientific Journal of Humanitas University. Management, Special Issue.
13.
Duerr, S., Holotiuk, F., Beimborn, D., Wagner, H., Weitzel, T. (2018) What is Digital Organizational Culture? Insights from Exploratory Case Studies. Proceedings of the 51st Hawaii International Conference on System Sciences, Hilton Waikoloa Village, HI, USA, 3–6 January, 5126–5135.
14.
Gartner. (2020). 9 future of work trends post-COVID-19. Available online: https://www.gartner.com/smarte... (accessed on 15 July 2022).
15.
Grawitch, M. J., Trares, S., & Kohler, J. M. (2007). Healthy workplace practices and employee outcomes. International Journal of Stress Management, 14(3), 275–293.
16.
Grönroos, Ch. (2004). The relationship marketing process: communication, interaction, dialogue, value. Journal of Business & Industrial Marketing, 19 (2).
17.
Guest, G., Bunce, A., & Johnson, L. (2006). How many interviews are enough? An experiment with data saturation and variability. Field Methods, 18(1), 59–82.
18.
Hartl, E., Hess, T. (2017). The Role of Cultural Values for Digital Transformation: Insights from a Delphi Study. Proceedings of the 23rd Americas Conference on Information Systems (AMCIS 2017), Boston, Massachusetts, USA, available online: https://www.researchgate.net/p... (Accessed on 17 Jun 2022).
19.
Henson, R. K, Roberts, J. K. (2006). Use of Exploratory Factor Analysis in Published Research Common Errors and Some Comment on Improved Practice. Educational and Psychological Measurement, 66(3), 393–416.
20.
Hofmann, M. (2021). Influence of Digitalisation on Process Optimisation, Management for Professionals, in: A Holistic Approach to Process Optimisation, chapter 5, 121-134, Springer.
21.
Iankova, S., Davies, I., Archer-Brown, C., Marder, B., Yau, A. (2019). A comparison of social media marketing between B2B, B2C and mixed business models. Industrial Marketing Management, 81.
22.
Johnson, J., Hall, L.H., Berzins, K., Baker, J., Melling, K., Thompson, C. (2018). Mental healthcare staff well-being and burnout: A narrative review of trends, causes, implications, and recommendations for future interventions, International Journal of Mental health Nursing, 27, 20–32.
23.
Juchnowicz, M., Kinowska, H. (2021). Employee Well-Being and Digital Work during the COVID-19 Pandemic, Information, 12 (8), 293, 1-13, available online: https://doi.org/10.3390/info12... (accessed 23 June 2022).
24.
Kahn, W.A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33 (4), 692–724.
25.
Kaliannan, M., Adjovu, S.N. (2015). Effective employee engagement and organizational success: A case study. Procedia – Social and behavioural Science, 172, 161–168.
26.
Karimi, J., Walter, Z. (2015). The Role of Dynamic Capabilities in Responding to Digital Disruption: A Factor-Based Study of the Newspaper Industry. Journal of Management Information Systems, 32(1), 39–81.
27.
Kelloway, E.K., Day, A.L. (2005). Building Healthy Workplaces: What We Know So Far. Canadian Journal of Behavioural Science/ Revue Canadienne des Sciences du Comportement, 37(4), 223–235.
28.
Lartey, P.Y., Kong, Y., Afriyie, S.O., Santosh, R.J., Bah, F. (2021). Knowledge management issues in India, a public sector perspective. International Journal of Public Administration, 44, 215-230.
29.
Ledingham, J.A. (2003). Explicating Relationship Management as a General Theory of Public Relations. Journal of Public Relations Research, 15(2), 181–198.
30.
Martic, K. (2022) What are employee relations and why they are important? Available online: https://haiilo.com/blog/what-a... (accessed on 17 June 2022).
31.
McKinsey Digital. (2022). Prioritizing technology transformations to win. Available online: https://www.mckinsey.com/busin... (accessed on 23.06.2022).
32.
Miles, M., & Huberman, A. (1994). Qualitative data analysis. 2nd ed. Thousand Oaks, CA-Sage.
33.
Mitręga, M., Pfajfar, G., (2015), Business relationship process management as company dynamic capability improving relationship portfolio. Industrial Marketing Management 46, 193–203.
34.
Mitręga, M., Choi, T. M., (2021), How small-and-medium transportation companies handle asymmetric customer relationships under COVID-19 pandemic: A multi-method study. Transportation Research Part E: Logistics and Transportation Review, 148, 102249. Available online: https://www.sciencedirect.com/... (accessed on 15 July 2022).
35.
Morse, J. (1994). Designing funded qualitative research. In Handbook for qualitative research, ed. N. Denzin and Y. Lincoln. Thousand Oaks: CA-Sage.
36.
Müller, S.D., Obwegeser, N., Glud, J.V., Johildarson, G. (2019). Digital Innovation and Organizational Culture, Scandinavian Journal of Information Systems, 31(2), 3–34.
37.
Nwaiwu, F. (2018). Review and Comparison of Conceptual Frameworks on Digital Business Transformation, Journal of Competitiveness, 10(3), pp. 86-100.
38.
Parker, A., Tritter, J. (2006). Focus group method and methodology: current practice and recent debate. International Journal of Research and Method in Education, 29 (1), 23-37.
39.
Pradana, M., Silvianita, A., Syarifuddin, S., Renaldi, R. (2022) The Implication of Digital Organisational Culture on Firm Performance. Frontiers in Psychology, 13, 840699.
40.
Rasool, S.F., Wang, M., Tang, M., Saeed, A., Iqbal, J. (2021). How Toxic Workplace Environment Effects the Employee Engagement: The Mediating Role of Organizational Support and Employee Wellbeing. International Journal of Environmental Research and Public Health, 18, 2294, 1-17, available online: https://doi.org/10.3390/ijerph... (accessed on 20 June 2022).
41.
Ryff, C.D. (1998). Happiness is everything, or is it? Explorations on the meaning of psychological well-being, Journal of Personality and Social Psychology, 57(6), 1069–1081.
42.
Sandelowski, M. (1995). Sample size in qualitative research. Research in Nursing & Health, 18(2), 179–183.
43.
Schaufeli, W.B.; Bakker, A.B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behaviour, 25 (3), 293–315.
44.
Serenko, A. (2022). The Great Resignation: the Great Knowledge exodus or the onset of the Great Knowledge Revolution? Journal of Knowledge Management, 6, available online: https://doi.org/10.1108/JKM-12... (accessed 23.06.2022).
45.
Sorge, A., Van Witteloostuijn, A. (2004). The (non)sense of organizational change: An essay about universal management hypes, sick consultancy metaphors, and healthy organization theories. Organization Studies, 25 (7), 1205–1231.
46.
Sull, D., Sull, Ch., Zweig B., (2022), Toxic Culture Is Driving the Great Resignation, available online: https://www.acmpnorcalchapter.... (accessed on 23 June 2022).
47.
Tanwar, K. and Kumar, A. (2019). Employer brand, person-organisation fit and employer of choice: Investigating the moderating effect of social media, Personnel Review, 48 (3), pp. 799-823.
48.
Tuukkanen, V., Wolgsjö, E., Rusu, L. (2022). Cultural Values in Digital Transformation in a Small Company. Procedia Computer Science, 196, 3-12.
49.
Vargo, S.L. (2009). Toward a transcending conceptualization of relationship: A service-dominant logic perspective. Journal of Business and Industrial Marketing, 24 (5/6).
50.
Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, 28(2), 118–144.
51.
Vogelsang, K., Liere-Netheler, K., Packmohr, S., and Hoppe, U. (2019). Barriers to digital transformation in manufacturing: development of a research agenda. Proceedings of the 52nd Hawaii International Conference on System Sciences. Available online: https://doi.org/10.24251/HICSS... (accessed on 20 June 2022).
52.
Wajda, M. (2021). What is Employee Wellbeing and Why Does it Matter? Available online: https://www.wrike.com/blog/wha... (accessed on 23 June 2022).
53.
Warr, P. (2006). Differential activation of judgments in employee well-being. Journal of Occupational and Organizational Psychology, 79, 225–244.
54.
Yin, M., Huges, M., Hu, Q. (2021). Entrepreneurial orientation and new venture resource acquisition: why context matters, Asia Pacific Journal of Management, 38.
55.
Yongcai, Y. (2010). Employee Relationship Management of Small and Medium-sized Enterprises, International Conference on E-Business and E-Government, pp. 940-943.
56.
Zhen, Z., Yousaf Z., Radulescu, M., Yasir, M. (2021). Nexus of Digital Organisational Culture, Capabilities, Organisational Readiness, and Innovation: Investigation of SMEs Operating in Digital Economy. Sustainability, 13 (2) Available online: https://www.mdpi.com/2071-1050... (accessed on 15 Jun 2022).
Udostępnij
ARTYKUŁ POWIĄZANY
| eISSN: | 2391-789X |
| ISSN: | 1734-2031 |
Przetwarzamy dane osobowe zbierane podczas odwiedzania serwisu. Realizacja funkcji pozyskiwania informacji o użytkownikach i ich zachowaniu odbywa się poprzez dobrowolnie wprowadzone w formularzach informacje oraz zapisywanie w urządzeniach końcowych plików cookies (tzw. ciasteczka). Dane, w tym pliki cookies, wykorzystywane są w celu realizacji usług, zapewnienia wygodnego korzystania ze strony oraz w celu monitorowania ruchu zgodnie z Polityką prywatności. Dane są także zbierane i przetwarzane przez narzędzie Google Analytics (więcej).
Możesz zmienić ustawienia cookies w swojej przeglądarce. Ograniczenie stosowania plików cookies w konfiguracji przeglądarki może wpłynąć na niektóre funkcjonalności dostępne na stronie.
Możesz zmienić ustawienia cookies w swojej przeglądarce. Ograniczenie stosowania plików cookies w konfiguracji przeglądarki może wpłynąć na niektóre funkcjonalności dostępne na stronie.
