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REVIEW PAPER
Enhancing conversational ai with the Rasa framework: intent understanding and NLU pipeline optimization
1
WSEI University
2
Netrix S.A.
3
Wyższa Szkoła Biznesu - National Louis University
Submission date: 2024-06-21
Acceptance date: 2024-07-15
Publication date: 2024-08-20
JoMS 2024;57(Numer specjalny 3):531-548
KEYWORDS
Intent understandingRasa frameworkNatural language processingArtificial intelligenceEntity extractionIntent classification
TOPICS
ABSTRACT
Implementing the Rasa NLU pipeline allowed intent detection and entity recognition, particularly in complex scenarios with multi-intent queries. Communication within the Rasa NLU pipeline was effectively managed, ensuring seamless data flow between components, which preserved context and enhanced interpretability. The voice assistant developed with STT and TTS capabilities demonstrated robust real-time natural language processing, handling spoken queries efficiently. This confirmed the practical viability of using the Rasa framework for scalable and customizable conversational AI applications.
Discussing: The findings underscore the robustness of the Rasa NLU pipeline in handling diverse conversational demands and the flexibility of its components to adapt to different linguistic contexts. The research discusses the potential of integrating sophisticated NLU techniques to create more intuitive and responsive conversational agents, highlighting the critical role of context-aware processing in improving user interaction with AI systems.
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| eISSN: | 2391-789X |
| ISSN: | 1734-2031 |
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